TriStarr Staffing Agency

Customer Service Representative

Shift: Must be available from 9:00am-8:00pm

Pay Rate: $11/hr

 

Overview:

This position is primarily responsible for providing superior customer support to an active inbound queue for a medical software program. This role requires excellent focus on detail, listening, and communication to both the customer and members of Customer Service and all company teams.

 

Responsibilities:

· Focuses on providing 5 star customer service to both internal and external customers.

· Responsible for maintaining minimum call volume thresholds.

· Make outbound calls for follow up if First Call Resolution wasn’t able to be made

· Create a trouble ticket, if FCR wasn’t accomplished

· Update customer notes within company database.

· Respond to internal instant messages and emails

· Interpret documents such as claim forms, as well as company guidelines,
and procedure manuals.

 

Required Skills:

· Average computer skills

· Strong oral communication skills

· Ability to work in a call center environment

· Ability to type 35+ wpm

· Multi-tasking between windows on computer

 

Requirements:

· High school diploma or GED

· Previous customer service and support skills/experience

· Basic computer skills